Refund & Cancellation Policy

Status PENDING / PROCESSING (Before Packing): You may cancel your order free of charge at any time before it enters the atelier packaging queue. Write to our concierge or message us on WhatsApp within 12–24 hours of placing the order. The full order value including shipping will be refunded.

Status PACKED (In Atelier Packaging): Once an order has been tailored, quality-inspected, and packaged in our atelier, cancellation may be requested. If the parcel has not yet been scanned into the courier manifest, our team will intercept the shipment.

Status SHIPPED / DISPATCHED (In Courier Transit): Once the courier AWB is generated and the parcel has left our atelier, orders CANNOT be cancelled. The shipment must be accepted upon arrival, after which you may initiate a size or style exchange under our 7-Day Exchange Policy.

Zero Cancellation Fee: There is no cancellation penalty or deduction for orders cancelled prior to dispatch.

Refund Method: Approved refunds for pre-dispatch cancellations or verified defective returns are always credited back to the original payment source (UPI, Debit/Credit Card, Net Banking). Under RBI guidelines, we cannot issue refunds to a different bank account or third-party UPI handle.

Atelier Processing Window: Once a cancellation or return is verified, our finance desk initiates the refund through Razorpay within 2 to 4 working days.

Bank Credit Timeline: Depending on your card issuing bank or UPI network, the credited funds will reflect in your account within 5 to 7 business days from initiation.

Security Commitment: We will NEVER ask you for your CVV, card expiry date, OTP, or UPI PIN to process a refund. Any communication asking for confidential payment credentials should be reported immediately.

No amount is ever held, blocked, or pre-authorised on your bank account or card prior to you placing an order. A payment is debited only when you explicitly authorise the exact transaction amount on Razorpay's PCI-DSS certified checkout page.

We do not store card numbers, CVV codes, or net-banking passwords on our servers.

Failed Transactions: If an amount is debited from your bank account but your order confirmation fails due to a network interruption or gateway timeout, Razorpay automatically reverses the amount to your account within 3 to 5 business days.

Duplicate Charges: If a duplicate charge appears on your card or bank statement, notify our concierge with both transaction references. Our finance desk will verify and reverse the duplicate charge within 2 business days.

We reserve the right to cancel an order in the rare event of severe fabric stock depletion, pricing errors on the storefront, unserviceable remote delivery addresses, or suspected commercial resale. In such instances, you will be notified immediately and a 100% full refund will be processed.